Digital accounts (email, social media)
Email and social media accounts can either be closed or turned into memorial pages. Each platform has its own process and usually asks for the death certificate. Before closing anything, consider whether there are photos or files you want to keep.
Steps
- List the accounts you know of (email, Facebook, Instagram, etc.).
- First save photos and files that matter to the family.
- Submit a closure or memorialization request via each platform's form.
Documents usually needed
- Death certificate
Frequently asked questions
What happens to the Facebook account of someone who died?
Facebook (and Instagram) offer either permanent deletion or conversion to a 'memorialised' page. The request is made through a special form and usually asks for the death certificate.
How do I get access to the deceased's email?
Platforms rarely give third parties full access — Google, for example, reviews requests case by case. Before closing anything, think about what should be saved (photos, documents, contacts) and first request a data export where one is offered.
Every step, in order — for your situation
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