Cancel phone and internet services
Typical deadline: 30 days after the death
Landline, mobile and internet must be cancelled or transferred. Providers have a dedicated process for the death of a subscriber and usually waive early termination fees in this case.
Steps
- List the connections and providers (landline, mobile, internet, pay TV).
- Submit a cancellation or transfer request with the death certificate.
- Ask for written confirmation of the cancellation and a zero balance.
Documents usually needed
- Death certificate
Frequently asked questions
Will I pay an early-termination fee because of the death?
As a rule no — providers have a special procedure for a subscriber's death and usually don't charge an early-termination fee in this case. Ask for it explicitly and keep written confirmation.
Can I keep the deceased's phone number?
In many cases the connection can be transferred to a family member instead of being cut off — the number is kept. Ask the provider about a contract transfer due to death.
Every step, in order — for your situation
Perasma builds your personal to-do list with deadlines, documents and ready-made letters — and you share it with the whole family. It takes less than three minutes.
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